Frequently Asked Questions

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Frequently Asked Questions

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You asked, we answered. Take a look through our FAQ for some of the most common questions we get. If you're unable to find an answer to your question, please use our live chat and we'll be happy to help you out.
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Care Tips

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From basic to more advanced topics, our Care Tips section is full of tips and tricks to make you into an expert hedgehog owner in little to no time.
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Recommended Foods

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When it comes to foods, not all are created equally. We dive through hundreds of foods monthly to give you a list of the best of the best. Top quality ingredients help make top quality hedgehogs.

If you love hedgehogs, you belong here.

Visiting Our Store

Where is your store located?

Our shop is located at 406 Central Street in Franklin, New Hampshire. We're located about 1h 45m North or Boston, Massachusetts and about 2 hours West of Portland, Maine.


What are your hours?

We're open Tuesday through Friday from 9 AM - 5 PM and Saturday from 10 AM - 4 PM. We're close on Sunday and Monday.


Do you require appointments for visits

No appointments necessary. You're always welcome at our facility.


Purchasing a Hedgehog

How does it work?

It's actually quite simple! No application process or questionnaires. Simply pick your baby, add them to cart and checkout. During checkout you can choose to either pickup in store or have your baby delivered.

When you pickup in store or have your baby delivered, we will spend time with you to go over proper care and answer and questions you have.

How much do hedgehogs cost?

Our babies are priced based on colors and markings. They range in price from $225 - $300.

Do your hedgehogs come with a health guarantee?

Yes! Our hedgehogs are covered by an unmatched 18 month genetic health guarantee and lifetime Wobbly Hedgehog Syndrome guarantee.

How long do I have to pickup my hedgehog once I place a deposit?

We allow up to 14 days from the date of deposit or ready date whichever's furthest to pickup or have your hedgehog delivered.

Is it okay to purchase a hedgehog as a gift?

It is our policy that the primary caregiver (and parent/legal guardian if for a child) plan to care for their child’s hedgehog should the child lose interest or be unable to care for him/her. It is unrealistic to assume that your child will be responsible for all care and veterinary bills should you hedgehog need any medical help throughout its lifetime. We don’t advocate giving a live animal as a surprise gift and recommend that you discuss purchasing a hedgehog with your child before placing a deposit. Furthermore, we recommend that if possible you visit our facility to handle some of our hedgehogs and ask any questions you may have. We believe that children can make great hedgehog owners, but parental involvement is essential to be sure the hedgehogs’ needs are being properly met. A new pet is a huge financial and emotional commitment, and we want to be sure that a hedgehog is the right choice for you.

Do I need to bring anything to take my baby home?

We require that all babies leave in a hard-sized carrier that either zips or latches shut. This is for the safety of the animal. You can bring your own carrier or purchase one in store for $10-$20. Our kits also include carriers.

Delivery Options

Do you offer delivery?

Yes! We offer personalized in-home delivery to Massachusetts, New Hampshire, Vermont and parts of Maine. We also partner with Delta Airlines to ship airport to airport. Please contact us if you're interested in having your hedgehog delivered.

Do you offer delivery?

We personally hand deliver our babies. We never use courier services. We'll even help setup any supplies you order.


Do I need to be home for delivery?

We require that an adult over the age of 18 be home to receive your hedgehog.

Do you offer airline shipping?

Yes! We partner with Delta Airlines to ship too most major airports across the United States.


Exchanges & Returns Policies

Do you offer returns?

Yes! If you're not 100% satisfied with your purchase, you can return it back within 14 days for a full refund. Live animals, deposits, consumables and used cages are not eligible for returns.


Do you offer exchanges?

Yes! We offer 14 days from the date of sale to exchange all supplies and live animals. Consumnables are not eligible for exchange.


Breeding Policy

What is your breeding policy? - General Public

Breeding rights and pedigrees are available for USDA licensed breeders that have maintained an active class A or B license for a minimum two years or more. We will only work with breeders that have not had any serious infractions issued by the USDA including but not limited to (animal abuse, animal care, record keeping & more)

What is your breeding policy? - USDA Licensed Breeders

To protect the integrity of our lines and to help prevent the spread of congenital disease, we have a strict no-breeding policy in place for the general public. When purchasing you are bound to a non-breeding agreement.

Breeding Policy

Are hedgehogs legal in my state?

California

Hedgehogs are illegal in the entire state of California. California has a law that deems all animals not specifically listed as legal under State law as being illegal by default. Until such time as California’s Department of Fish and Game is willing to consider hedgehogs for legal status, they will continue to be considered contraband pets and may be confiscated and either moved out of state or destroyed.

Georgia

For some time the State of Georgia was unclear on their attitude toward hedgehogs. Unfortunately, recent clarification has deemed them illegal. It seems they are concerned that escaped pet animals may set up a resident wild population. Oddly enough, licensed breeders are allowed, but any hedgehogs sold as pets must be shipped out of state.

Hawaii

Due to the risk of hedgehogs being capable of surviving in the wilds of these Pacific islands, hedgehogs are illegal throughout the state and are confiscated whenever they are found.

Pennsylvania

A very unfortunate political battle has developed within the State of Pennsylvania making hedgehogs illegal to the point where threats have been made against even the transport of hedgehogs through the state on the way to another state. All of this is the result of an initial (and unusual) law established in the 1990’s. Under that law, hedgehogs within the state were legal, but it was illegal to import fresh bloodlines into the state. A few breeders violated that law resulting in the Pennsylvania Game Commission (PGC) declaring all out war on all hedgehogs within the state. Breeder’s homes have been raided and their hedgehogs confiscated with all of the zeal of a major drug bust. Suffice it to say, owning a hedgehog in Pennsylvania under the draconian rule of PGC is extremely dangerous for both owner and hedgehog.

The Five Burroughs of New York City

Hedgehog ownership is illegal in the five boroughs on New York City. Those caught with animals could face legal action and repossession of their animals.